At Point of Sale Warehouse we strive to maintain the highest standards of service. However, even with the best intentions, things can go wrong.
If you believe you have a reasonable complaint, please contact us immediately at firstname.lastname@example.org to report the matter. Our policy requires you to return product in its original packaging, for examination. If the product is found to be unsatisfactory as claimed, the product will be replaced, at no cost to the customer, or a refund will be given.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a product is faulty please contact us immediately at email@example.com to authorise a refund or replacement.
Shipping (Australia Only)
Freight is by Courier and payable by the customer at a flat rate of $16.50 per order unless the customer order exceeds $600 and is eligible for free shipping. If no one is at the premises to receive the parcel, you will have a card left in a visible location or in your mailbox to contact for re-delivery. Alternatively, you may choose to select a safe place to leave the goods. A comments box is provided at checkout so you can include any special delivery instructions. Please note: For security and fraud reasons we do not ship to PO Box addresses.
Point of Sale Warehouse offers prompt delivery Australia wide, shipping from warehouses in Brisbane, Sydney, Melbourne, Adelaide and Perth. Orders are shipped same or next day upon receipt of payment or verification of payment. Most customers receive their orders within 1-3 business days, depending on your location.
We offer overnight delivery to Brisbane, Sydney and Melbourne Metro areas of our core products and 2-3 business days delivery to most other areas.
In the unfortunate instance where we have run out of stock, we can generally source supply within 24 hours. This will add roughly an additional day to your delivery time frame. There are exceptions and sometimes a supplier will suddenly tell us they will not be able to supply until a specific date. We will contact you immediately should this be the case and will always keep you updated with the new ETA.
It is the customers responsibility to ensure they can accept the deliveries and provide a signature as proof of delivery if required.
Whilst we take care in packaging the goods for delivery, it is your responsibility to ensure there are no breakages or missing items at the time of delivery.
By signing for a delivery, you are accepting that the order is complete and intact.
There are circumstances where the orders may turn up partially and we ask that if this is the case,
please phone or email us and we will notify you as to when you may expect the remaining of your order.
Please note that this is very rare but can sometimes happen, but we assure you that your order will be filled as purchased.
Warranty and Returns
Products sold by Point of Sale Warehouse are covered by Return to Base warranty unless specified otherwise.
The warranty covers manufacturer defects and is provided directly by the manufacturers or their authorised distributors in Australia.
Damage caused by misuse, Electrical faults or spikes, accidental or wilful damage, water or liquid damage and other external damage are not covered by the warranty.
Prior to returning of any products, you must contact us for Authorisation.
Products which are returned without authorisation may be declined and returned to sender.
All damages or claims must be filed with the carrier (if damage is noted at the time of delivery).
We will be more than happy to assist you if this unlikely event should occur.
All warranty claims are back to base with the expense of the customer.
We will have to goods sent back to you repaired but do not cover freight expenses for warranty repairs.
Please contact us if you wish to make arrangements for this.
Point of Sale Warehouse does not provide advance replacement of goods nor do we provide loan units in the event of a warranty repair.
DOA & Breakages
All Returns and Breakage Notifications much be made within 7 days of Delivery.
DOA (Dead on Arrival) must also be advised with 7 days so we can arrange brand new goods to be shipped and the other to be collected at the manufacturers expense.
Please choose carefully!
Please select your items carefully, as once a product has been paid for, and goods received in working order, you will not be eligible for a refund or exchange
(Exceptions to this are at the discretion of Point of Sale Warehouse Management).
Returned goods (after our approval) due to incorrect order or change of mine will incur a re-stocking fee of 20% of goods total or 50% on special orders.
Freight is not refunded in any circumstance.
Point of Sale Warehouse is responsible nor liable for any loss of Business due to faulty products. Customers should always keep backup equipment to ensure the business continues to operate smoothly.
Other Freight Questions
Which couriers do we use?
We use multiple couriers including but not limited to: Couriers Please; Star Track Express; Australian Air Express; Toll; TNT; and Direct Freight. Delivery costs are a fixed flat rate unless quoted otherwise.
Can I use my own shipping company?
Point of Sale Warehouse has negotiated volume discounts and contracts with our shipping companies. Unfortunately, you are not able to use your own shipping company or prepaid vouchers you may already have.
Some areas are classed as remote by shipping companies and extra charges for delivery to these areas may apply. Additional delivery time may also apply to these areas. If you think you may be in a regional or remote location, please contact us and we will confirm the actual cost and ETA. Otherwise, we will call you on receipt of your order if needed.
Point of Sale Warehouse has the right to decline an order within a remote area at the standard $16.50 or Free Delivery service.
We do not ship to Norfolk Island, King Island or any other Islands that are outside of the standard courier network.
Authority to Leave
Most couriers require a signature, however, if you do add Authority to Leave (ATL) in the special instructions section on checkout, we will do our best to have this request filled. There are no guarantees that this will happen as it is up to the discretion of the courier driver to whether it is safe to leave. Please take special note, if you leave these instructions, Point of Sale Warehouse will not be held responsible for lost or damaged orders. Please note, that some carriers require a signatory for certain orders. If you are not home during business hours, or are delivering to a residential address, we recommend giving us Authority to Leave (ATL) to reduce any shipping delays.